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Privacy policy

Terms of use of the service

This Privacy Policy (the "Policy") applies to the Platform &Volume (including any applicable mobile applications and websites used to access them) (collectively referred to as the "Platform"). It describes how &Volume collects, uses and discloses Personal Information received from Users of the Platform and any account services provided through the Platform, as well as how &Volume uses and discloses this information. For the purposes of this Policy, "Personal Information" means information provided by the User, on the basis of which the identity of such User can be directly or indirectly established. By registering on the Platform and using it, you agree that your Personal Information will be processed in accordance with this Policy and the Terms applicable to the Platform (the "Service Agreement"). The capitalized terms used here have the same meaning as in the Service Agreement.

Information and methods of collecting information about users

We collect and process Personal Information about you directly from you when you register to use the Platform or send such information as part of the "Know Your Customer" process ("KYC"), as well as automatically when you use the Platform.

Information that we receive directly from the user

Personal Account and Profile Information: Various types of accounts can be created on the Platform. When you register an Account, we collect the following information: your name, mobile phone number and/or email address. When your Account meets certain criteria, we may collect additional information, including your name listed on your ID/passport, ID/passport number, date of birth, nationality, postal address, residential address, mobile phone number and email address.

Financial Information: In order to confirm your status and the right to create other types of accounts or conduct certain transactions on the Platform, we may collect additional financial and investment information from you. This may include your investment experience, financial qualifications and training (including any certificates obtained, the issuing organization and the date of issue), your annual income level, liquid equity, estimated equity, source of funds and source of wealth. We may also collect information about whether an account opening has been rejected by another financial institution. Other necessary information. In order to comply with legal requirements, we may need to collect certain additional information, for example, whether you are a politically significant person or whether you are included in the list of persons with restricted access, as well as applicable tax reporting forms, such as W8-BEN. Contact us: we collect information that you provide during any support messages and feedback by email or when you contact us through the contact forms on the Platform. We use this information to respond to your requests, provide support, facilitate transactions and improve our Platform. Please note that if you act as an Authorized Person on behalf of a User and provide Personal Information for such a User, you are responsible for ensuring that you have all the necessary permissions and consents to provide such Personal Information to us for use in connection with the Platform. You are also responsible for ensuring that our use of such Personal Information that you provide to the Platform does not violate any applicable laws, rules, regulations or regulations.

Information we collect automatically

When you use the Platform, our servers automatically record information using cookies and other tracking technologies. This includes information that your browser sends whenever you visit the Platform, or that your mobile app sends when you use it. The log data may include your IP address, the address of the web page you visited before logging in to the Platform, the type and settings of your browser, the date and time of your request, information about your browser configuration and plug-ins, language settings and cookie data. This log data is usually not deleted. In addition to the log data, we may also collect information about the device you use for the Platform, including the device type, operating system, device settings, unique device identifiers, and crash data. The collection of this information may depend on the type of device you are using and its settings. We may combine this information with other information about you that we have collected, including, where applicable, your name, username, email address and other Personal Information.

Geolocation.

If you have granted permission through your mobile device allowing us to collect location information through the mobile app, we may obtain information about your physical location in terms of latitude and longitude using technologies such as GPS, Wi-Fi or proximity to a cell tower. You can revoke your permission for us to receive such physical location information from your mobile device through your mobile device settings, although we do not control this process. If you have questions about how to disable the location services of your mobile device, we recommend contacting your mobile device service provider or mobile device manufacturer.

How we use your Information

At &Volume, we value your privacy and are committed to using your information responsibly. We use your information, including your personal information, for the following purposes:

  • Platform Provision: We use your information to provide you with our Platform, simplify communication and transactions on the Platform, respond to your requests and fulfill your orders. We also use it for customer service purposes to ensure the smooth operation of our Platform.

  • Personalization: We adapt the content and information we send or show you, offering location customization and personalized help and instructions. Our goal is to improve your experience with our Platform and provide you with relevant information and services.

  • Platform Improvement: We analyze how users access and use the platform to improve its functionality and responsiveness. This includes both aggregated data and individual ideas, which allows us to better understand user preferences and optimize our Platform accordingly. We may also conduct research and analysis for other purposes aimed at improving the user experience.

  • Marketing and Promotions: With your consent, we may use your information, such as your email address or contact number, to send you news, newsletters, special offers, promotions and updates about our products or services. We may also conduct sweepstakes, contests or other promotional events. In addition, we may use information about you to advertise our Platform on third-party websites.

Use of cookies and other tracking mechanisms

To improve your interaction with our Platform, we and our third-party service providers use cookies and other tracking mechanisms to collect information about your usage. Here's how we use these technologies:

  • Cookies are alphanumeric identifiers that are stored on your computer's hard drive through your web browser. They help us improve navigation, speed up login processes and track your actions on our Platform. We use both session and persistent cookies for various purposes.

  • Session cookies: These cookies only exist during your online session and disappear when you close your browser. They allow us to uniquely identify you, process your transactions and confirm your identity while navigating our Platform.

  • Persistent cookies: These cookies remain on your computer after you close your browser. We use them to track aggregate and statistical information about user activity. Please note that our systems currently do not respond to "do not track" signals.

  • Disabling cookies: Most web browsers accept cookies automatically, but you can change your browser settings to block them in the future. The general settings of most browsers allow you to prohibit new cookies, receive notifications when new cookies are received, or disable cookies completely. However, disabling cookies may restrict your access to certain areas of our Platform.

  • Third-party analytics: We use automated devices and applications, such as Google Analytics, Yandex Metrica, etc., to evaluate the use of our Platform. These tools help us improve performance and user experience. Although these third-party analytics providers may use cookies and other tracking technologies, we do not share your personal information with them.

Third-party links

Our Platform may contain links to third-party websites for your convenience. Please note that our Privacy Policy does not regulate the information practices of these third-party websites. When you access and use the linked websites, their privacy policies apply.

We recommend that you review the privacy policies of such websites before providing any personal information. At &Volume, we strive to protect your privacy and ensure the safe handling of your information. If you have any questions or concerns about our Privacy Policy or how we handle your data, please contact us.

Security of your personal information

At &Volume, we take the security of your personal information seriously and have taken reasonable measures to protect it from loss, misuse, unauthorized access, disclosure, alteration and destruction. Although we strive to maintain the highest level of data security, please note that no security measures can guarantee 100% protection. Therefore, it is important that all users of our Platform, including Authorized Persons, comply with our security requirements and take additional steps to protect their Personal Information and account access. To ensure the security of your personal information and account access, please follow these guidelines:

  1. User credentials. Choose a reliable and unique user identification, password and PIN code to access your account. Avoid using easily guessed information and keep your user credentials confidential. Do not transfer them to third parties.

  2. Security software. Install and regularly update antivirus and antispyware software, as well as a firewall on your personal computers and mobile devices.

  3. Operating system and software updates. Update your operating systems, antivirus software, and firewalls with the latest security patches or newer versions.

  4. File and printer sharing. Disable file and printer sharing on your computers, especially when connected to the Internet.

  5. Regular backups. Make regular backups of important data to protect against data loss.

  6. Encryption technology. Consider using encryption technology to protect sensitive or sensitive information.

  7. Log out and clear the browser cache: Log out completely and clear the browser cache after each online session on the Platform.

  8. Software and Email Warning. Do not install software or run programs from unknown sources. Delete unwanted or chained emails and refrain from opening email attachments from strangers.

  9. Online Security Practices: Do not disclose personal, financial, or credit card information on obscure or suspicious websites. Avoid using untrusted computers or devices, including public computers or computers in Internet cafes, to access online services or perform financial transactions.

If you become aware of any unauthorized use or access to your account or user credentials, immediately notify us at the address Questions about the Terms of Service should be directed to &Volume at support@nvolume.io Please note that we are not responsible for any lost, stolen or compromised user credentials or unauthorized actions with your account.

Access Rights, Corrections and Deletions You have the right to access, edit, update or delete your Account or Personal Information collected by &Volume. You can exercise these rights by going to your account settings or by contacting us at Questions about the Terms of Service should be directed to &Volume at support@nvolume.io

We will respond to your requests within a reasonable period of time, as required by applicable law. Please note that there may be circumstances in which we cannot satisfy certain requests due to legal requirements or other legitimate reasons. Examples include situations where a request may be rejected in accordance with applicable law, compliance with legal obligations, protection of our rights and interests, or protection of privacy and the rights of others.

Transmission of information

Your personal information may be stored on servers in accordance with local laws. By using our Platform, you consent to the transfer of your Personal Information to such jurisdictions, even if they have data protection laws that differ from the laws of your jurisdiction of residence. We will ensure that appropriate security measures are taken to protect your Personal Information in accordance with the laws of your jurisdiction of residence.

Retention

We store your Personal Information as long as you maintain an Account on our Platform. We will stop storing or associating Personal Information with individuals when it is no longer needed for the purposes for which it was collected, or is required for legal, accounting or business purposes. Some laws may require us to keep transaction records or account information for a certain period.

Users under 18 years of age

Our Platform is not intended for use by users under the age of 18. If we become aware that we have received personal information from a user under the age of 18, we will immediately delete such information from our systems.

Changes to this Policy

This Privacy Policy comes into force on the date specified above. We may periodically update this Policy, and any material changes affecting previously collected Personal Information will be notified in advance. We will post the updated Policy on our Platform, provide notifications via the Website or by email (if provided), and recommend that you review the Policy regularly.